Get in touch
Problem, question or suggestion? Email studio@bidu.guru with the game name and version, your phone model and Android version, what happened and, if possible, a screenshot. We reply within 3 business days, in English or Portuguese.
Versão em português: Suporte.
FAQ
I changed phones or reinstalled and lost my progress.
Progress is saved only on your device (no accounts, no server storage), so it does not move between phones and is erased when you uninstall.
The ad button shows “(Offline)”.
No ad is available right now (no internet, still loading, or no ad for your region at the moment). The game works normally, and you can still revive with in-game coins (credits, in CyberRunner).
Are ads mandatory?
No. There are only optional rewarded ads: no ads in the middle of a run and no banners.
When does the Daily Challenge change?
At midnight UTC. Everyone gets the same level on the same day.
Is the ranking online?
For now it is local (your best runs on this device). Use the Daily Challenge, which is the same for everyone, to compare scores with friends.
How do I change my nickname or language, or turn off sound and vibration?
In Settings, from the game menu.
The game is slow or freezing.
Close other apps, restart your phone and make sure the game is up to date on Google Play. If it continues, send your phone model and Android version to studio@bidu.guru.
How do I delete my data?
See Data deletion.
Other topics
Partnerships, press, publishers or security: use the same address, studio@bidu.guru, and say what it is about in the subject.